Meridyen — AI Call Center Platform

Built for modern call centers

Meridyen brings AI voice agents to every conversation.

Ship lifelike outbound & inbound agents, automate QA, and give humans real-time agent assist — with low-latency calling, analytics, and production-grade controls.

Create your workspace Open dashboard

Sub-second turn-taking

Role-based access

Conversion insights

9:415G

Meridyen

AI Agent

Ready to call

Tap to call

Agent policy

“Verify intent, offer options, summarize next steps, and log outcomes.”

Tooling

CRM lookup, KB search, ticket creation, and payment links.

Realtime outcomes

Trust & transparency

Sentiment

Positive

Resolution

92%

Zendesk

Salesforce

HubSpot

Twilio

Segment

Snowflake

Postgres

Stripe

Zapier

Intercom

Zendesk

Salesforce

HubSpot

Twilio

Segment

Snowflake

Postgres

Stripe

Zapier

Intercom

Live call simulation

Inbound support — Billing

Tool calling + safe policy prompts (no handoff needed)

Auto · hover to pause

Transcript

Live

CustomerHi — can you resend my invoice and update my card?

Meridyen AIOf course. I’ll pull your invoice and send a secure payment link.

Toolcrm.lookup_customer → invoice_id=INV-1042

Toolpayments.create_link → status=ok

Summary: Invoice located, payment link sent, and outcome logged to CRM. ▍

QA score

96/100

Scorecards + checks

Sentiment

Positive

Realtime signals

Latency

620ms

Sub-second turns

PII

Redacted

Policy controls

Events

Streaming

Intent

billing_update

Next best action

send payment link

Outcome

resolved

ToolsPoliciesAnalytics

Everything you need to run AI calls

Built like a platform, not a demo.

Calling, QA, and analytics — production-ready.

At a glance

Voice calling + routing

Policies + handoff

QA scorecards + reviews

Analytics + drilldowns

API-first integrations

Ops dashboard

Live calls • QA • Reasons

RealtimeAuditedPII safe

Active calls

Resolution

92%

QA pass

96%

Call volume

Last 7 days

Top reason

Billing update

Avg handle time

3m 12s

Time to value

Typical pilot

15 days

Kickoff to first production calls.

Latency

Voice-ready

620ms

Sub-second responses with streaming.

QA coverage

Built-in

100%

Scorecards + reviews for every call.

Low-latency

Voice calling, end-to-end

Inbound, outbound, transfers, voicemail handling, and call routing — designed for real customers.

Full call lifecycle

Guardrails

Agent policies & escalation

Define what the agent can do, when to hand off, and how to stay compliant on every call.

PII SafeEscalateAudit

Insights

Analytics that matter

Track resolution rate, conversion, handle time, and reasons — with per-agent drilldowns.

Automation

Agent workflows

Connect knowledge, tools, and steps — so the model calls the right systems at the right time.

CRM

Agent

Done

Security

Access control & audit

Role-based permissions, environment separation, and full activity trails for accountability.

RBAC + Audit logs

Developer-ready

APIs for everything

Programmatic agent creation, calling, and telemetry — so you can integrate Meridyen deeply.

POST /v1/calls → 200 OK

Templates & playbooks

Start with proven workflows.

Pick a template, connect tools, and ship.

At a glance

Inbound support

Outbound reminders

Collections + payments

Lead qualification

Agent assist

Helpdesk

Inbound support

3.2min

Avg handle

Ticket creation + updates

Knowledge search

Warm transfer with summary

Scheduling

Outbound reminders

94%

Confirm rate

Appointment confirmations

No-show reduction

SMS follow-ups

Revenue

Collections & payments

+28%

Recovery

Payment links

Plan options

Reason codes + compliance

Sales

Lead qualification

14%

Conversion

Routing rules

CRM write-backs

Conversion analytics

Realtime

Agent assist

620ms

Latency

Suggested replies

Policy reminders

Call summaries

Quality

QA + compliance

100%

QA coverage

Scorecards

PII redaction

Audit trails

Shipping checklist

Launch safely with policies, tools, and rollouts.

Define your agent’s guardrails, connect your stack, and deploy with percentage-based routing.

Prompt + policyTool contractsQA scorecardsAudit trailRouting rollouts

Go-live time

Days

QA coverage

100%

Latency

Sub-second

Rollout

Percent-based

Create workspace Open dashboard

Designed for production

A platform for voice — not just a model wrapper.

Orchestration, routing, QA, and analytics — in one workflow.

At a glance

Orchestration + routing

Tool execution traces

QA scorecards + reviews

Analytics + reason codes

Safe rollouts

Orchestrate

Orchestrate calls like workflows.

Design how your agent speaks, when it calls tools, and how it escalates — without losing visibility.

Persona + policy prompts

Tool calling (CRM, KB, payments)

Safe fallbacks and handoff rules

Route

Route intelligently across numbers and queues.

Inbound, outbound, transfers, and voicemail — with rollout controls and per-number routing.

Inbound + outbound

Routing rules + percentages

Transfers and voicemail

Evaluate

Evaluate every conversation automatically.

Scorecards, redaction, and audit trails so you can scale quality without scaling headcount.

QA scorecards

PII redaction options

Review queues + exports

Improve

Improve fast with traces and analytics.

Understand what happened on a call, why it happened, and what to change next — with drilldowns.

Call traces + steps

Conversion + reason codes

Per-agent and per-flow analytics

Call orchestration

Policies, tools, and handoffs

PolicyToolsEscalation

Avg latency

620ms

Handoff rate

8.4%

Tool success

99.1%

Compliance

Pass

Live trace

See decisions, tools, and outcomes in real time.

Streaming

intent

billing_update

tool

crm.lookup_customer

action

offer_payment_link

handoff

not_required

From idea to production

Launch an agent in days, not months.

Design → test → roll out → improve.

At a glance

Design agent policies + tools

Test calls with traces

Roll out with routing controls

Monitor QA + analytics

Scroll-driven rollout

Safe iteration

Design your agent

Policies, tools, handoffs.

Test in a playground

Scripted calls + traces.

Go live with controls

Routing + rollouts.

Monitor and improve

QA + analytics.

Dashboard

Live ops

Live calls

QA pass

96%

Resolution

92%

Avg latency

620ms

Recent events

Streaming

billing_update

resolved

renewal_call

callback scheduled

transfer

warm handoff

Open dashboard

API-first

Build with an API that respects operations.

Calls, tool contracts, and streaming events — with guardrails.

At a glance

Start/stop calls via API

Define tools with schemas

Stream events to your app

Guardrails + audit by default

Start a call

Kick off an outbound call and stream events to your app.

Outbound + inbound support

Low-latency audio + events

Metadata for analytics and QA

Example

POST /v1/calls

Start a call

events: streaming

curl -X POST https://api.meridyen.example/v1/calls \
  -H 'Authorization: Bearer $MERIDYEN_API_KEY' \
  -H 'Content-Type: application/json' \
  -d '{
    "to": "+1 555 0100",
    "from": "+1 555 0199",
    "agent_id": "agent_renewals",
    "metadata": { "campaign": "renewals" }
  }'

Events

Streaming

Retries

Configurable

Rate limits

Per-workspace

Audit

On by default

Connect your stack

Tools, CRMs, and knowledge — all in one call.

Connect CRM, tickets, knowledge, and payments in minutes.

At a glance

CRM context lookup

KB + ticketing tools

Write back outcomes

Payments + scheduling

Tooling map

Agent calls your stack

Schemas + policies

Agent

CRM

Tickets

Knowledge

Payments

Typed tool callsRetries + timeoutsPII redactionAudit logs

Typed tool contracts

Predictable calls

No “magic” integrations

Tools have schemas, retries, timeouts, and policies — so ops can trust production behavior.

Retries

Configurable

Timeouts

Per tool

PII

Redaction

Audit

Always on

Live sync

Integrations

CRM, helpdesk, data

Sync context, create tickets, and write back outcomes — while the call is happening.

SalesforceZendeskHubSpotTwilio

Compliant

PII controls

Redaction & policies

Reduce risk with configurable redaction, policy prompts, and audit visibility.

PII auto-redacted

Automated

Quality assurance

Scorecards & checks

Automated QA for every conversation — with the ability to review and improve quickly.

100% coverage

Security & compliance

Controls call centers actually need.

Access, privacy, and auditability — built in.

At a glance

RBAC + environment separation

PII redaction + retention

Audit trails + review queues

Governance

RBAC + audit trails

Control who can deploy, edit, and review — with immutable activity logs.

Admin

Editor

Viewer

Privacy

PII controls

Configure redaction, retention, and policy constraints to reduce risk.

SSN ████Email ••••Phone ••••

Quality

QA checks at scale

Automated scorecards and review queues so you can grow without sacrificing standards.

98%

Pass rate

Simple pricing

Start small, scale fast.

Clear plans from pilot to enterprise.

At a glance

Free to build and test

Upgrade when you ship

Enterprise controls available

Starter

Build and test your first agent.

Playground calls
Agent editor
Basic analytics
Community support

Start free